WARRANTY POLICY

  1. Every product has a 1-year off-site warranty from the date of invoice. All the accessories like charger, cable, adaptor etc hold 6-months warranty.
  2. Purchase invoice is a MUST for warranty claims. Products without valid invoice will be considered as Out-Of-Warranty.
  3. In case of any issue with the product, customer needs to reach out our Support team via WhatsApp based chat at +91-79942 68770 and provide the below. Valid Invoice Minimum 30 second Video explaining the issue with the product.
  4. Customer are expected to fully cooperate with customer care personal to remotely resolve the issue. If the issue can’t be resolved remotely then the customer must send the product back to our replacement department at their own expenses. Once inspection of the product is done and defect has been confirmed, we will first inform the customer that it will either be repaired or replaced and then would dispatch the product free of charge within 5-7 working days depending upon nature of fault. *Note: No reimbursement or refund will be provided. Any damage caused due to mishandling, improper care, accidents, unauthorized alterations/repairs or damage of consumables parts (like nozzle, sanitizer tank, solenoid valve etc.) wouldn’t be considered and entertained for warranty claims.
  5. Any damage due to natural wear & tear of materials because of extended use wouldn’t be considered and entertained for warranty claims.

Out of Warranty Terms and Process:

  1. The defective product which has exceeded a period of 1 year from the date of purchase, or if the product is/are physically damaged (as mentioned in clause 6 & 7 of “Warranty Policy”), or if the customer fails to provide a valid purchase invoice will be considered under out of warranty products.
  2. The customer needs to reach out to our Support team via WhatsApp chat at +91-79942 68770 and confirm their concern. Once our customer care executive registers the complaint, the customer then needs to send the product back to our replacement department at their own expenses. Post receiving the product it will be evaluated and the repairing cost will be conveyed to the customer, The customer needs to provide 100% advance against the repair cost. The repaired product shipped back to the customer after receiving the repair cost.